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A proactive extremely dedicated, well-organised and self-motivated individual, who seeks to deliver. Key Account Management professional with proven success in transforming vision into quantifiable results, capitalising upon market opportunities to exploit diversification and growth. Proven leader in global business development with responsibility for direct management of client accounts. Results-oriented professional with expertise in new business and new territory development; market expansion and providing total quality customer service. Exceptional communication and interpersonal team skilled international traveller. Resilient to stress and ability to develop and maintain productive on-going relationships with clients, from different countries and cultures resulting in repeat business and referrals.
Consultant - specialising in the implementation, maintenance and auditing of ISO standards, in particular ISO 27001. Previously, Safety, Quality, Environmental and Security Manager covering EMEA for an International organisation delivering computer-based testing globally. Experienced project manager having led multi-disciplined teams as well as global teams in a wide variety of topics from various ISO certifications such as ISO 9001 Quality/14001 Environment /27001 Data Security /45001 H&S, office refurbishments, Six Sigma projects with global suppliers, through to working with specialist security companies on EMEA based covert and overt security operations. Comfortable dealing with customers, suppliers and legal teams on issues ranging from technical manufacturing processes, through property leasing and onto environmental requirements. In brief, a highly-motivated and experienced individual trained to tackle issues based on data and facts.
A keen sense of responsibility and experience in a broad range of industry sectors and business functions, coupled with a desire to understand WHY and HOW, provides the right approach to understand complex cross-functional activities, and establish rapport with all levels of staff. Mixing this experience with marketing and operational knowledge, allows Rob to identify opportunities to change, enhance and improve a business, and to establish successful customer focused business development solutions. Ones aimed at helping evolve customer service excellence and build a positive customer experience across a business’s infrastructure, to maximise customer retention through customer satisfaction.
44 years in manufacturing, as follows: 1973 – 1977 Dowty group, engineering apprentice (toolmaker) 1978 – present: 38 years’ experience in quality management (including the past 25 years as an educator / tutor and ‘hands-on’ practitioner of the Core Tools / Quality Management)
An innovative, dynamic and energetic Quality Consultant and Auditor with a proven ability to identify and offer solutions to obstacles to growth and development. Who has previously achieved rapid progression in major projects, from the planning stage through to implementation and completion. A driven individual, comfortable in handling key accounts whilst exceeding service expectations. Possessing an outstanding track record of understanding, defining and shaping a customer’s requirements. Pro-active and having a proven ability to improve processes and people by promoting best practice procedures.
Personal profile: A highly motivated person with experience in quality, continuous improvement, engineering and management. Good team player, hardworking, financially astute, and committed. Thrives on a challenging and varied workload. Good communication skills at all levels, excellent I.T. organisational and leadership skills. Chartered Quality Professional, Lead Auditor. Lean Manufacturing & Achieving Competitive Excellence Practitioner, continuous improvement and change manager. Strong Health & Safety awareness. Fluent in Spanish. Seeking a position where I can make a positive contribution to a forward-thinking organisation.
• Over 38 years of experience in the design and manufacture of NMR and MRI Superconducting Magnet Systems and other cryogenic components. • Creating successful designs that worked first time. • Implementing and obtaining approval for a Quality Management System (ISO 9001) and subsequently maintaining, improving and updating the system for 25 years. • Responsible for managing all internal audits and assisting and accompanying all external auditors. • Implementing manufacturing approvals against the medical device standard ISO 60601 for ETL marking of components for North America and Canada. • Achieving approvals for AD Merkblatt (German pressure vessel standard). • Implementing European directives as required:- Pressure Equipment Directive, Machinery Directive, RoHS, EMC. • Creating the company Quality and Regulatory intranet. • Successfully integrating the Environmental Standard (ISO 14001) into the existing Quality Management System • Hold a senior role within the Company, participated in Management meetings, Design reviews Chairing Quality Assurance Team meetings and a participant of the environmental committee. • Managing a small quality focused team to ensure compliance to both internal and external requirements.
Highly expereinced Aviation consultant
ISO 9001 Quality, ISO 14001 Environment, ISO 27001 Data Security, ISO 50000 Energy